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The Wool Shop
3 Osborne Terrace,
Co. Waterford,

Phone: +353 (0)51 292962


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Positive Feedback

We only use first names for this page, each post is supported by the customers email.

When Things Go Wrong

We and our customers make mistakes. Once we know about an issue we will do what we can to fix it.


Date: Tue, 2 Dec 2014
From: Mary Inglis
Hi there,
I was delighted to receive my recent order so quickly!!
Our postman was tickled pink delivering it - he had never seen anything like the package!!!! Thanks again !!
Subject: speedy delivery
Date: Wed, 22 Oct 2014
From: Rose D'Arcy

Hi wool shop,
I would just like to say a big thank you for the super speedy deilvery service, we ordered at 12 midday and had it the early the next morning 8 o clock.

Many Thanks
Rose & Sinead D'Arcy

From: Emer Ni
Date 15/8/2014
Feedback...I want to praise this site, The Wool Shop, as highly as I can. There is the best of service from here, and I am proud to say its in my home county, Waterford. The quality, speed and thoroughness of this service is second to none and their yarns appear like clockwork beautifully packed. The value is excellent and the owners are always friendly and helpful. Full marks and go to the top of the class! ( I used to be a teacher, Ah well. ) Best wishes...Emer Ní .

Date: Tue, 12 Aug 2014
From: c.m. drew
To: Bernadette and Niall McCann <>
Dear Bernadette and Niall,
Thank you for a lovely welcome. The link to your store was posted on the knitting site
I belong to, Knitting Paradise and you were highly recommended.
Kind regards

From: sarah
To: The Wool Shop <>
Thursday 7th Aug,
Hi Niall & Bernadette, Thank you so much for your great service. You are the best at delivering so quickly,

Date: Wed, 6 Aug 2014
From: Liz

Hi Bernadette
Ordered my Tivoli dk yesterday and arrived
First thing this morning. Great service.
Many thanks


Date: Fri, 25 Jul 2014
From: Monica

hi there, just received my delivery of wool and patern, i only ordered yesterday ! thank you so much, very impressed with service!

kind regards

From: Patricia in Australia
To: 'The Wool Shop'

This is just to let you know that the parcel has arrived safely and all is well.

Thank you very much for an easy transaction and very good service.



Date: Fri, 18 Jul 2014
From: Anne
To: The Wool Shop

Thank you for your prompt attention to my order for wool.
I am delighted with it and the lovely free patterns. We
have a knitting group here in Greenore village and I
will be delighted to tell them about your service. Many Thanks. Anne

Date: Tue, 25 Feb 2014
From: Maria

I received my wool safely this morning. Perfect. Thanks for such prompt delivery


Date: Sat, 26 Oct 2013
From: Rosemarie

I received my wool yesterday. So just to thank you and say I am very impressed with your website, your friendly service and your method of posting.
I'm sure it won't be long before I'm buying again.
Best wishes,

Date: Fri, 25 Oct 2013
From: Helen

Thankyou so much for your help and speedy efficient service, my yarn arrived today. Thankyou again.

From Jeanne
Just a note of thanks. I came across your site yesterday and was so impressed with the layout, ease of ordering and of course the vast range of products. I ordered yesterday around lunch time and received my completed order just now (next day at 10am) from the postman. Efficiency at its best.
I'm looking forward to now deciding what to crochet first for our baby due in April!

Thanks again,


Date: Tue, 13 Aug 2013
From: Rebecca from Glasnevin

I'm just writing to thank you for such a speedy service. I ordered yesterday afternoon and my wool arrived at 9am this morning! I was delighted with the choice of colours in baby wool and I can't wait to get started on my new projects. I'll certainly recommend you to other knitters!

Thanks again,

From Preeti, India
Monday the 17th June

Dear Niall,

I received my order today. The yarn is lovely.
I paid INR 423 (€5) as custom charges.


From Carol in Tennessee
14 June

Dear Bernadette and Niall,

Your customer service is great! I just received my order, and I couldn't be more pleased. Your delivery time from Ireland to Tennessee in the US was fast, and my order is exactly right. Thanks so much for your excellent service. I look forward to doing business with you again.
Carol, Jackson, Tennessee, USA

Sent: Friday, May 31, 2013 4:02 PM
Subject: Wool!!!!
Hi Bernadette & Niall

I just had to write to you both and thank you for the prompt service you provide. Mostly the genius way the wool is vacuumed where possible and slip enough to fit through a letterbox. You have no idea how much that is worth to not have to make a trip to the post office!!!!

Thank you again, I am so glad I found your website and I will absolutely be using you again and again and again.


Well done. Pauline Tyrrell, Dublin

From: Arty
Sent: Thursday, May 09, 2013 12:11 PM
Subject: my order

Hi there

I don't think I've ever ordered anything online at 2 o'clock and had in in my hands at midday the next day,

just wanted to say thanks so much!

Kind regards,


Sent: Friday, May 10, 2013
To: The Wool Shop
Subject: Re: The Wool Shop: Order

Hi guys
Just want to say a massive thank u to u:)
I've ordered a few bits the last while and
Ur service is just amazing - it's so
refreshing to see such wonderful service!

I've passed ur name to done fellow knitters
have even got my Mam back knitting!

Continued success and have a nice weekend

Kind regards

From: Phyllis from Gorey.
Sent: Friday, April 26,
Subject: Hayfield wool

Hello Bernadette and Niall
Received my skin tone wool this morning and am delighted with it and your prompt delivery. I had great difficulty getting this wool and it was great to find your website. I am very impressed with your vacuum pack .

Thanking you

From: Katherine, Skibereen, Cork
Sent: Friday, April 12, 2013 10:05 AM
Absolutely delighted with service and choice of yarns and easy to use website. I’ll probably be better customer in the winter.

Our postman is intrigued with the vacuum packed wool!!

Thanks again Katherine

From:Andrea, Minnesota, USA
Sent: Monday, April 08, 2013
To: The Wool Shop
Subject: Re: The Wool Shop:

Hello Bernadette and Niall,
I just wanted to let you know my order of wool arrived in perfect is lovely! My daughter has just gotten back from a trip to Ireland and brought me some of this lovely wool (Tivoli New Celtic Aran), and I knew immediately that I needed more of it to make a wrap.
Thank you for sending it so promptly and in such good order!

From: Mary from Almeria, Spain
Sent: Friday, March 22, 2013
To: 'The Wool Shop'
Subject: RE: The Wool Shop: Order # 1200002936 update
Dear Bernadette and Niall,

We just wanted to say thank you for our order which arrived very quickly. We live in rural Spain and our post is delivered to a box tied on someone’s fence on the edge of the village so normally takes an age !!.

We are really pleased with the wool and will be in touch again in the near future to order more.

Thank you both for such a wonderful service.

Kind regards, Mary.

From: Helen
Sent: Wednesday, March 20, 2013
To: The Wool Shop
Subject: Re: The Wool Shop: Order # 1200002995 update

Hi there,

my wool arrived this morning, less than 24 hours after I ordered! well impressed, thank you!


From: Teresa in Drogheda
Sent: Friday, March 15, 2013
Subject: wool

I am very impressed with the speed of your delivery. My wool arrived this morning. so happy knitting for me this weekend.
kind regards
Teresa !

From: Treacy frome Kildare.
Sent: Friday, March 08, 2013
To: The Wool Shop
Subject: Re: The Wool Shop: Order # 1200002886 update

Afternoon All,

Order no: 1200002886 received in record time. Very impressed.

Many thanks

From: Linda: in Waterford
Sent: Thursday, March 07, 2013 11:10 AM
To: The Wool Shop
Subject: Re: The Wool Shop: Order # 1200002882 update

Thank you for your honesty!


Following a refund of unnecessary postage:

From: Jeanie, Maryland, USA
Sent: Tuesday, March 05, 2013 5:15 PM
Subject: Order Arrived!

Just want to let you know the yarn just arrived and everything is as ordered. Thank you so much for such a speedy shipment!! I know everyone will be thrilled to start working on their scarves.

Thanks again,

Jeanie Goldman

Order dispatched 28th February.


From: Sinead
Sent: Wednesday, February 20, 2013
To: The Wool Shop
Subject: Re: The Wool Shop: Order # 1200002692 update

Good morning. Got my order this morning. Delighted with it. Such a great delivery service. Will be back for more. Thanks again. Sinead.
Let your email find you with BlackBerry® from Vodafone
From: The Wool Shop <>
Date: Tue, 19 Feb 2013
Subject: The Wool Shop: Order # 1200002692 update

Hi Sinead, Thank you for the order it will be posted today.
From Thea,

I think it's a brilliant idea to use recycled boxes to send out the orders in, think everyone should always try to recycle where they can.

Kind Regards Thea

The Wool Shop: Thea replied to a question we sent out on our members monthly email.

From: Sinead from Westmeath
Sent: Wednesday, February 20, 2013
To: The Wool Shop

Good morning. Got my order this morning. Delighted with it. Such a great delivery service. Will be back for more. Thanks again. Sinead.

From: Sara in Wicklow
Sent: Friday, February 08, 2013
To: The Wool Shop

I ordered yesterday and my wool has already arrived , just want to thank you for a Fantastic service


From: Susan in Dublin
Sent: Tuesday, February 05, 2013
To: The Wool Shop

Bernadette and Niall

What a lovely service - so nice in this day and age to see the personal touch. I am delighted to receive my first order today, exactly as described. You are an excellent service, prompt delivery and great value.
I look forward to doing more business with you in the future. I will also gladly pass on your website info to the rest of my knitting group.
Best regards

From: Angela in Kilkenny
Sent: Friday, February 01, 2013
To: The Wool Shop

Thank you! I was so delighted to find your website since I had run out of that particular wool and couldn't find it anywhere. There are very few wool shops in our area and I usually have to travel to Carlow (but not much of a selection) or Dublin. I will certainly be joining your "Knitting Club" and look forward to checking out your site for all the new wools
and patterns.

Many thanks!


From: Moira in Cork
Sent: Wednesday, January 30, 2013
To: The Wool Shop

Many thanks for prompt delivery of wool, which I recieved this morning. Moira

From: Bernie in Glenties
Sent: Tuesday, January 29, 2013
To: The Wool Shop

Hi there

I would like to thank you for your prompt service,my wool arrived so fast i have ordered again today.

Thanks again

From: Laure from Shetland Isles

Sent: Tuesday, January 29, 2013 12:40 PM
Subject: Wool arrived!

Hello Bernadette,

Well the Tivoli wool arrived yesterday here in Shetland! And it is great! What fantastic service as I only ordered it on Friday! Thank you too for the free patterns. Will definitely be getting back to you with more orders, no doubt!
Many thanks

From: Davina from Strokestown
Sent: Friday, January 25, 2013
To: wool shop

Thank you wool arrived this afternoon, so impressed with your wonderful service regards Davina

From: Aiko in Japan
Sent: Sunday, December 30, 2012
To: The Wool Shop

To Bernadette and Niall
I got the parcel OK, Thank you, and starting to knit already!! the wool is very nice I like it very much , thank you again for sending to me quickly.

Have a happy new year to you all.

yours , Aiko


The reason I requested the images is simple, I need to fully understand the problem, than check the other stock. I have no wish to send faulty or damaged goods to other customers.
I have Issued you a full refund. Please dispose of the faulty eyes.

Regards Niall McCann,

On 24/10/2014, Kathy wrote:

I'm sorry that your supplier would not trust you enough to take your word in good faith nor would my word be good enough I have attached the pics as you required all packs are clearly unopened I don't know if you. Can make out the damaged goods as they are so tiny but the. Little eyes have separated leaving the tiny black bead like parts loose to be swallowed or something similar by little ones. To say that little ones wouldn't be playing with the eyes is silly as in they are the ones that would be making and playing with these projects. I'm disappointed my word wasn't good enough to be so strict and penny pinching over such a silly practically worthless order I feel insulted I know it may have been a while but I haven't been crafting in a while due to serious illness and sickness my knitting is to be next I had planned on orderering quite a substantial order of scarf wool to ease myself in and make Christmas presents but I think I may shop elsewhere knowing that I cannot really shop in good faith with ye nor do ye have faith in me to think in would try to rip off as it were such a tiny order. You might consider the fact that packaging to protect the eyes was non.existant as well you simply put them in an envelope but I in my heart believe they were already damaged and your quality control obviously missed the tiny flaws in won't be posting them back unless YOU cover price of postage and will simply dispose of them.safely. so now you. Have pics you can refund my account today please let me know this email and its contents are enough so I can go ahead and get rid of them



Please send me a picture as I need to discuss this with the supplier. Once I receive the image I will refund your paypal account.
Important, glue on eyes should never be used on children's toys as they is the risk of them becoming detached.

Regards Niall
-------- Original Message --------
Subject: Re: The Wool Shop:
Date: Fri, 24 Oct 2014
From: Kathy
To: The Wool Shop
I received my order today and I am very disappointed the eyes are all damaged and I would not consider them safe to use with young children I can back but would just be a waste of time I'm sure you may have had problems with these products in the past and and would never have dispatched such an obviously flawed consignment. Please if you could either credit my paypal account back or else just send out a duplicate of the order as a replacement and I will dispose of the faulty damaged and so dangerous lot I originally received ASAP

Many thanks



Date: Tue, 5 Aug 2014
From: Louise


I received my order this morning. Thank you for the prompt service. One thing though. I am sure I would appreciate your standard p&p rate if I had placed a larger order, but charging €2.90 for an item which actually cost €0.68 postage and was sent in a standard plain white envelope seems more than a little steep. I will be looking elsewhere in future. I would have got the needles cheaper and p&p the same price or less by ordering from a UK store. Serves me right for trying to stay "local"...
Regards, Louise
Hi Louise,

I'm sorry you feel that way.
It is difficult to get the balance right, We believe our postage rate is fair and we make it very clear within the wool shop web site that there is a fixed carriage charge of €2.90.
In reality the real money cost of processing your order is considerably more that €2.90.
I hope you will buy from us again as our little business supports two jobs, soon (we hope) to be three jobs in rural Ireland.
Niall McCann

Date: Tue. 25th Febuary 2014
Hi L

Your order of the 13th of January was returned to us by Correos (the spanish Post Office). They were unable to effect the delivery and the the package remained at your local office for 7 days. When the package was not retrieved by you, they returned it to us.

We have issued a refund of 38.70 less a 15% restocking charge, the refund value was 32.89 euro.

Regards Niall McCann


> Date: Mon, 23 Sep 2013
> From:Valerie
> To: thewoolshop
> Subject: Wrong yarn
> I ordered the wrong colour in error can I return it,

Hi Valerie,

There is no proplem returning the yarn once we have the dye lot, We will refund you once we receive the yarn. Please order the correct yarn in the normal way.

Hi Valerie
> The yarn you returned has arrived back and I have refunded €41.85 to
> your credit card.
> You should have the replacement at this stage,

Hi Niall
Thank you for the replacements which I received to day and thanks for the credit on the returns. You have a great set up and so efficient...
much appreciated. Valerie


From: Louise
Sent: Thursday, April 11, 2013
To: The Wool Shop
Subject: Re: The Wool Shop: Order # 1200003226 update

Hi Bernadette and Niall,

I have just sat down to start knitting with the wool you sent me and one of the balls Tivoli While -Shade 971 is damaged. About 9 metres into the ball it is torn and tied together.

Order No: 1200003226 08/04/2013

From Niall
To Louise, 11/04/2013 13.56

This happens from time to time.

Please send us back a small piece of the damaged yarn and the ball band and then we will send you a replacement ball of yarn. We need the piece of yarn and ball band to recoup the yarn from the manufacturer.

Regards Niall


Deirdre Furey Via Face Book
Hi, i bought a lighthouse tapestry kit from you but have not got enough brown, can you tell me how to get more?

Subject: Re: Lighthouse tapestry
To: "Deirdre
Date: Thursday, 14 February, 2013, 9:11


The supplier is sending me replacement yarn for you. I will post it to you as soon as it arrives.



From: Deirdre
Subject: Re: Lighthouse tapestry
To: The Wool Shop
Thanks for all your help.


From: Cathe from Pennsylvania
Sent: Monday, January 28, 2013

Hello Bernadette,
Have you had a chance to mail the Celtic alphabet? It has been almost 3 weeks and I have not received it.

From: The Wool Shop
Sent: Tuesday, January 29, 2013
To: Cathe

Hi Cathe,
The celtic alphabet was posted on Thurs 10th of this month. I would have expected it to be with you at this stage. We had delays over the xmas with parcels and delays with customs in the USA but I cannot understand January being slow. I am told it can take up to 15 working days for American post, which is awful, but it does bring us to Weds or Thurs. Let us leave everything sit until middle of next week. If it has not arrived by then I will refund you. Unfortunately I do not have another to send you as a replacement.
Fingers crossed it will be delivered this week.

From: Cathe
Sent: Saturday, February 02, 2013
To: The Wool Shop

HI Bernadette,
Our postal system is having its share of woes; hardly anyone sends letters anymore and the USPS is loosing money hand over fist. I will wait at least 10 more days.

From: The Wool Shop
Sent: Thursday, February 07, 2013
To: Cathe
Subject: Re: information request

Hi Cathe,
Has the celtic chart arrived yet?

From: Cathe
Sent: Thursday, February 07, 2013
To: The Wool Shop
Subject: Re: information request

Hi Bernadette,
It has not, but I am willing to wait because we are invited----

From: The Wool Shop
Sent: Friday, February 08, 2013 9:48 AM
To: Cathe

Cathe you are great and so patient! My mother prays to St. Anthony all the time she swears she has a hotline to him because he comes up trumps all the time.
I am going to refund you today, its only fair I am sorry I have not got any thing to replace it with. If it turns up in the meantime it would be great.
Lovely emailing you,

From: Mary in Carlow
Sent: 21/11/2012

Hi Niall,
Post arrives here at 1030 after I go to work so have just checked the today's post & still not there. I wont know about tomorrows tll friday as going to dublin straight from wk.

My address is-----

Last time it arrived no problem the next day to this address .

My problem is we are opening a craft pop up shop ( first time ever) amongst a group of friends & I really needed the wool for scarf's, mittens, hats etc so the longer the delay in it arriving the less time I have for making my stock ....

From: The wool shop
Sent: 21/12/2012
Mary. we will post out a replacement order in the morning, If the other order turns up do not burst the bag and return the package to us.
Good luck with your shop, If you you vcan order more than 1500 grams of yarn at a time I can arrange a discount. But you need to speak to me first.




We hope you enjoy and our extensive stock of knitting wool and knitting patterns. Our range includes knitting yarn and knitting patterns from Noro, Louisa HardingRicoSirdar, Stylecraft and TivoliFlat rate shipping applies to knitting yarn, patterns and other parts of our range. The flat rate shipping fee of €2.90 applies to Ireland, UK, USA, Canada, most of Europe and a number of other destinations. Yarn and wool is available in 3ply 4ply double knitting, aran knitting and chunky knitting. Hand knitting and crochet patterns are available in 3 ply knitting patterns 4 ply knitting patterns, double knitting patterns, aran knitting patterns and chunky knitting patterns. If you have any comment please contact is a family owned online retail business operating on the south coast of Ireland in Bunmahon County Waterford. Bernadette and Niall McCann operate the site on a full time bases. We do our upmost to hold a good range of product on an easy to use website. Everything you see on the site is in stock and available for immediate shipping. Orders will normally be dispatched on the same day to almost anywhere in the world using An Post. Your payment is made with Realex or PayPal. Credit card details are secure and never seen or retained by us. is secure.      Your details will never be shared with anybody.

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Our Online Wool Shop Offering Flat Rate Shipping to Ireland, UK, USA and most of Europe.
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