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Contact Us

Address:
The Wool Shop
3 Osborne Terrace,
Bunmahon,
Co. Waterford,
Ireland.

Phone: +353 (0)51 292962

Email: info@thewoolshop.ie

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Terms & Conditions for the wool shop

Terms & Conditions

Payment

We accept Credit Card, Debit Card payments via realex.ie and Pay Pal. Goods will only be dispatched when payment has been received in full by thewoolshop.ie.

Postage

Free Shipping applies to some of our products, and a flat rate shipping applies to the remainder. Free and flat rate shipping applies to the following destinations:  Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Hong Kong, Iceland, Ireland, Isle of Man, Luxembourg, New Zealand, Netherlands, Northern Ireland, Portugal, Spain, Sweden, Switzerland, UK and the USA. We dispatch by post, recorded post or courier service, our carrier is An Post the Irish postal service. Contact info@thewoolshop.ie if you have any special requirements.

Order Notes

Please note that all transactions will be carried out in Euro. We have included a currency conversion box on the site which is an indication of the conversion only. Your Bank and credit card provider will use their own currency rates and apply charges as per your agreement with them, The wool shop is not responsible for these currency rates and bank charges. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. We will not be held responsible for pricing errors due to software malfunctions, or human error. Every effort is made to portray colours accurately. Due to monitors display characteristics, colours may appear differently so the colour you see may not exactly match the yarn you order.

Availability

We only display product available from our own stock and we work hard to make sure that these stocks are correct. If the items your ordered are out of stock we will advise you as soon as possible using the email address you provided when placing the order. We will offer you the choice to switch to comparable goods or a refund if you would rather not wait for the good to come into stock.

Delivery

Your order: Orders received before 1.00pm are normally dispatched that day, provided it a working day. In exceptional circumstances orders could take up to 2 working days to dispatch. We may ship larger orders in more than one package without any extra charge. Deliveries in Ireland normally take between 1 to 3 working days, deliveries to England, Scotland and Wales normally take between 3 to 7 working days, deliveries to mainland Europe and the USA  normally take between 4 to 10 working days. Please note that around holiday time deliveries can take longer. International orders may take up to 28 days. thewoolshop.ie does not accept liability for omissions or damage to deliveries unless notified in writing within 7 days of receipt of delivery. 

Credit Card Security

In order to protect you details you will be passed on to a secure online payment gateway. http://www.realexpayments.com and https://www.paypal.com provide this service on our behalf. Your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Cancellation Policy

An order cannot be cancelled once the product has been dispatched. To cancel please phone us on +353 51 292962 or email us on info@thewoolshop.ie quoting your order reference number.

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee. However we will not be held responsible for any consequential loss however occurred. In accordance with the EU Distance Selling Directive, you are entitled to return your order at any time within 7 days of receiving your goods. Non-EU customers may return goods within 14 days. If you wish to return an order under these terms, first contact us by phone on +353 51 292962 or email us on info@thewoolshop.ie and you will be issued with a returns number. Then return your products unopened and in re-saleable condition within 7 days (14 days for non-EU customers) of receiving your parcel along with your invoice and returns number. The cost of returning goods will be borne by the customer. All goods returned will be subject to a handling fee of 15% of the sales price of the goods. We cannot accept liability for returned goods that are lost or damaged during transit. Proof of postage is not proof of delivery. We suggest that you send your package by recorded delivery, registered post or courier and to insure the goods. Refunds are not offered on patterns or pattern books. 
Refunds will be made by the original method of payment within 30 days of receiving the returned goods or within 7 days of a cancellation. Postage costs will not be refunded for orders cancelled after the goods have been shipped or for undelivered packages.

Gift Certificates:

Certificates can be used to purchases any item from the wool shop site. Select any item or items including special offers on www.thewoolshop.ie . When the shopping cart is finalised enter the Gift Card code into the discount code box. If the order value is less than the Gift Card the wool shop will keep the credit balance on record for the next order. If the shopping basket has a greater value than the Gift Card the difference can be paid with a credit card or PayPal. Customers can monitor their Gift Card balance by becoming members of the Knitting Club. Once the customer is logged in they can click on “Check your Gift Card Balance” on the left hand side menu and follow the instructions to find the remaining value on their Gift Certificate. For accounting reasons Gift Certificates have a limited life. This life is approximately 18 months from the date of purchases and is shown on the email sent at the time of original purchase The life of a Gift Card can be extended by purchasing a new gift certificate using the remaining value on the old certificate before it expires. Gift Certificates will not be exchanged for cash and can only be used for goods on the wool shop web site.


Contacting Us

Please contact us at the details below:


Postal Address:
The Wool Shop.
3 Osborne Terrace,
Bunmahon,
Co. Waterford,
Ireland


Phone: +353 51 292962
Email: info@thewoolshop.ie
Web: www.thewoolshop.ie

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm thewoolshop.ie or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. thewoolshop.ie owns the copyright in all materials on this site. Order acceptance and the completion of the contract between you and thewoolshop.ie will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in the Cancellation Policy section. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, thewoolshop.ie reserves the right to decline orders and this may be for one of the following reasons:

  • The product you ordered may be out of stock.

  • We may have been unable to obtain authorization for your payment. 

  • The identification of a pricing or product description error.

  • Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions.

This contract will be governed by the laws of Ireland and any user of www. thewoolshop.ie hereby agrees to be bound exclusively by the jurisdiction of Irish courts.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of thewoolshop.ie or the property of their respective owners and is protected by Irish copyright laws.

All the images on this site are subject to copyright. These images cannot be copied, altered, displayed for any purpose without the express permission of the site owners in writing. Any infringement of our copyright will be pursued.

 


Trademarks

All trademarks that appear on this site are the property of their respective owners.

We hope you enjoy thewoolshop.ie and our extensive stock of knitting wool and knitting patterns. Our range includes knitting yarn and knitting patterns from Noro, Louisa HardingRicoSirdar, Stylecraft and TivoliFlat rate shipping applies to knitting yarn, patterns and other parts of our range. The flat rate shipping fee of €2.90 applies to Ireland, UK, USA, Canada, most of Europe and a number of other destinations. Yarn and wool is available in 3ply 4ply double knitting, aran knitting and chunky knitting. Hand knitting and crochet patterns are available in 3 ply knitting patterns 4 ply knitting patterns, double knitting patterns, aran knitting patterns and chunky knitting patterns. If you have any comment please contact info@thewoolshop.ie

www.thewoolshop.ie is a family owned online retail business operating on the south coast of Ireland in Bunmahon County Waterford. Bernadette and Niall McCann operate the site on a full time bases. We do our upmost to hold a good range of product on an easy to use website. Everything you see on the site is in stock and available for immediate shipping. Orders will normally be dispatched on the same day to almost anywhere in the world using An Post. Your payment is made with Realex or PayPal. Credit card details are secure and never seen or retained by us. 

www.thewoolshop.ie is secure.      Your details will never be shared with anybody.

Terms and Conditions

Our Online Wool Shop Offering Flat Rate Shipping to Ireland, UK, USA and most of Europe.
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