How to buy wool and patterns on this site.

New to Knitting:

We suggest that you pick a simple project on large needles and chunky yarn. Scarves are great starter projects, they are fast to knit and make brilliant gifts. Go to www.thewoolshop.ie/magento/index.php/how-to/knit-a-scarf.html for more information on scarves .

Nearly all yarn has a colour / shade number and a dye lot or batch number, the colour of a yarn may vary from batch to batch. It is important to buy the correct quantity of yarn for your project at the same time and check the dye lot is the same..

How to use our web site:

The site has two menus, a red menu bar at the top of the site displaying information and a menu bar on the left hand side of the page concentrating on product.

To move to a page in the site, place your mouse icon over the information heading or product type you want to learn about. Then click the left hand button on your mouse. This will lead you into the detail you have selected.

To go back or move to another page on the site use the menu.

Buying Yarn:

Buying Yarn or other product on the site is simple, just select the product and add it to a virtual shopping cart.

Find the product you want and click the “ADD TO CARD” button below or to the right of the product. You will be moved on to the shopping cart page. Enter the correct quantity and click the “UPDATE SHOPPING CART” button. Use the menu on top or the “Continue Shopping” button to bring you back the product pages.

Once you have everything you want click the “PROCEED TO CHECKOUT” button at the bottom of the page. On the next page you can choose to check out as a guest, register as a new Knitting club member or log in if you have already have an account (knitting club members may only see the log in).

Now click on the “CONTINUE” or “LOGIN” buttons as necessary. Next is the billing information address page, you will need to fill in your details. There is an option to ship to a different address click the “CONTINUE “ button to proceed.

On the shipping information page check your address is correct, now choose the shipping method. Yarn over 300 grams are shipped free to listed countries (see the list in delivery information) Use the recorded method if you do not trust your postal system. Note we have found missing deliveries to be very rare.

After you click the “CONTINUE” button you will move to the payment information page. Realex and PayPal are highly reputable online and secure payment providers and we trust them to protect your details. At the order review page check the order is correct, then click the "PLACE ORDER" button. Our site will process your order, it takes a few seconds so please be patient. Next you are automatically transferred to the Realex or PayPal’s secure web site to take your payment, at this time you order is processed.

Once payment is confirmed you will receive an order conformation emails and your order will be dispatched.

Search facility:

On the top right hand side of each page is a search box. Choose the words you use in the search box with a little care. For example if you search under Sirdar you will get almost 500 results. If your search for Aruba you will get seven results.

Security:

We only record information necessary for the invoice and we do not record credit card details. If you join the knitting club the site will remember your address.

We will not share your details with anybody.

We use Realex and PayPal to process customers payments. Both of these companies operate to the highest standards and we believe you can trust them with your details

Knitting Club:

Members of the club can keep their address and a history of their purchases on the site. This saves them retyping the address every time they place an order.

We send club members a free knitting pattern and a members only special offer once a month.

When Things Go Wrong:

We all make mistakes, but most things can be fixed. Phone or email us to get things sorted out.

The Wool Shop Guarantee:

We stand over everything we sell. We will replace or refund as necessary.

We hope you enjoy thewoolshop.ie and our extensive stock of knitting wool and knitting patterns. Our range includes knitting yarn and knitting patterns from Noro, Louisa HardingRicoSirdar, Stylecraft and TivoliFlat rate shipping applies to knitting yarn, patterns and other parts of our range. The flat rate shipping fee of €2.90 applies to Ireland, UK, USA, Canada, most of Europe and a number of other destinations. Yarn and wool is available in 3ply 4ply double knitting, aran knitting and chunky knitting. Hand knitting and crochet patterns are available in 3 ply knitting patterns 4 ply knitting patterns, double knitting patterns, aran knitting patterns and chunky knitting patterns. If you have any comment please contact info@thewoolshop.ie

www.thewoolshop.ie is a family owned online retail business operating on the south coast of Ireland in Bunmahon County Waterford. Bernadette and Niall McCann operate the site on a full time bases. We do our upmost to hold a good range of product on an easy to use website. Everything you see on the site is in stock and available for immediate shipping. Orders will normally be dispatched on the same day to almost anywhere in the world using An Post. Your payment is made with Realex or PayPal. Credit card details are secure and never seen or retained by us. 

www.thewoolshop.ie is secure.      Your details will never be shared with anybody.

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Our Online Wool Shop Offering Flat Rate Shipping to Ireland, UK, USA and most of Europe.
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